Your satisfaction is important to us and because of this we always want you to feel like you have got the best product but also at the best price.

To ensure this, we have created our price match promise program.

If you happen to spot the product elsewhere (online only) prior to purchase, simply place your order on our website for the product and we will refund you the difference + £1.

How the HeatThat Price Match Promise works:

Once you have placed your order, just let us know either in the notes section at the point of order, or via a separate email/telephone call that you have found a product for less on another site.

We will then take a look at the source you have mentioned and if we can confirm the price difference, we will process your refund +£1 within 24 hours.

What we can't price match against

Products bought via an online marketplace

Products bought offline

Products not listed in GBP

Products which are part of a loyalty structure

Retrospective orders - We can only price match for orders not yet placed

Any item with a listed price over 15% cheaper than the listed price on our website

We're confident this will bring you the best value available online for the electric heating products stocked by HeatThat

How to claim

- Contact us via accounts@heatthat.co.uk or 01622 699987

- Provide your order number

- Include information on the product ordered

- Please also include the name of the website/business where you have seen it cheaper with the web address included too